FAQ

 

How do you wash your fabric mask?

What we do is once we get a new mask we hand wash it first (as it is hand-sewn) with soap and hang it up to air dry.

We also wash it at the end of each day.

How do I adjust and fix the ear loops?

For the ear loops, tie it in one knot, check to see that it is comfortable and does not pull at your ears, then trim the cord and then move the knot inside the cord passage way of the mask so it is hidden and looks nice.

Can I make custom orders?

Yes, we do accept custom orders if you have a particular colour/ pattern in mind and a certain quantity that you are looking to order.

Email us at info@masktailor.com.

Can I order from overseas?

We do accept orders from overseas, but not through the shopping cart system currently on this website. But we can handle orders from overseas, best to contact us first. There are a lot of shipping and airmail restrictions around the world that are changing all the time.

Email us at info@masktailor.com.

Will out of stock designs return?

We only make limited quantities of each design to monitor quality closely. If we get enough demand will will bring back a design in another small quantity.

If you would like to make an order where the stock is not available then please do get in touch at info@masktailor.com.